Privacy Policy

LAST UPDATED: 28/06/2019

The Galleries Shopping Centre is committed to protecting your privacy and ensuring the security of your personal information.  We use your information as set out in this Privacy Notice. If you have any queries about this statement, please contact us on 0117 9290569 or email


The Galleries Shopping Centre, Bristol is managed by Jones Lang Lasalle on behalf of the owner of the property.  The owner acts as joint data controller with Jones Lang Lasalle in relation to the personal information which is used in running The Galleries Shopping Centre. The Galleries Shopping Centre details are as follows:

The Galleries, 25 Union Gallery, Broadmead, Bristol, BS1 3XD.

Tel: 0117 9290569

The owners are responsible for overall strategy decisions in relation to the shopping centre.  Service providers or other third parties who handle your information may be appointed by the owner or by Jones Lang Lasalle on the owner’s behalf.  Jones Lang Lasalle are responsible for the day-to-day management of your information, within the scope of their management contract, including storing it, keeping it secure and responding to any requests you make.

When we refer to ‘us’ or ‘we’ in this notice, we are referring to the owners jointly with Jones Lang Lasalle References to Jones Lang Lasalle or the owners include their subsidiary companies. References made to ‘you’ or ‘your’ refers to any individual whose personal information we process.


We will treat your personal information as confidential and in accordance with data protection legislation; your personal information will only be shared with others in accordance with this Privacy Notice.

This Privacy Notice outlines:

  • What personal information is
  • Types of personal information we collect and why
  • The legal basis for processing your personal information
  • How your personal information is shared
  • How long your personal information is retained
  • How we keep your personal information secure
  • Your rights in relation to your personal information
  • How to contact us or to make a complaint
  • How future changes to this Privacy Notice will be dealt with

Personal information is any information about you.  This could include information such as name, date of birth, contact details, bank account details or any information about your circumstances.

Under data protection legislation certain personal information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation is classified as ‘special’ due to it being sensitive information.  We need to have further justifications for collecting, storing and using this type of personal information.  Please see section 2.

Where this privacy notice makes reference to personal information it will include personal data, and where relevant, special categories of personal data.


Contract information and other correspondence

Whenever you engage with us (by email, telephone, post, SMS or via our website) we may collect your full name and contact details (such as phone number, email address and postal address) from you.

When you enter into a contract with us (or someone does so on your behalf) there will be personal information about you relating to that contract such as your name, contact details, contract details, and correspondence with us about the contract that will be required to enable us to carry out the contract with you.  If the information is not provided we will be unable to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you.  When this is the case this will be explained at the point when information is collected from you

When you are entering into a contract certain information is generally mandatory including the information set out above plus any information required for us to carry out anti money laundering checks.

Call information. We may also collect details of phone numbers used to call our organisation and the date, time and duration of any calls. Please note that if we record your calls to or from us, we will inform you of this.


If you subscribe to receive marketing information or news we may collect your name and contact details (such as your email address, phone number or address) in order to send you information about events, goods or services which you might be interested in.  We may collect this directly from you, or through a third party.  If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have given your permission.

This information will be obtained by The Galleries when you fill in forms on our site (“our site”). This includes the information you provided at the time of subscribing / signing up to our e-newsletter, entering competitions on our site or submitting the online form on the ‘contact us’ page.

You always have the right to ‘opt out’ of receiving our marketing. You can exercise that right at any time by contacting us at  If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt out of any further marketing emails.  We may still need to contact you for administrative or operational purposes, but we will make sure that those communications don’t include direct marketing.

We never share your name or contact details with third parties for marketing purposes unless we have your ‘opt-in’ consent to share your details with a specific third party for them to send you marketing.  We do use third party service providers to send out our marketing, but we only allow them to use that information where they have agreed to treat the information confidentially and to keep it secure.

Uses made of your information

We use information held about you in the following ways:

To improve the performance of our site and ensure that its content is as relevant as possible to you.

To ensure that content from our site is presented in the most effective manner for your browser settings.

To provide you, or to permit selected third parties to provide you, with information that you request from us.

To notify you about changes to our services.

In relation to any information you provide us through surveys, for research purposes.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

To provide you, or permit selected third parties to provide you, with information about The Galleries goods and services which we feel may be of interest to you. We or they may contact you about these via email, electronic newsletters. We will only do this with your consent. If you do not want us to use your data in this way, then please unsubscribe in the manner indicated in any such communication you receive or by contacting The Galleries team at

Website information

We may collect information about you and your use of our website via technical means such as cookies, webpage counters and other analytics tools.  We use this as necessary for our legitimate interests in administering our website and to ensure it operates effectively and securely.


Our website uses cookies to technologies to collect non-personally identifiable information from you and to customise your use of the Site.

What are Cookies?

A cookie is a small data file that web sites write to your device when you visit them. Cookies allow us to recognise a specific device in order to personalise and optimise your experience. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can clear cookies from your browser from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilize all features of the Site.

The Galleries uses of cookies generally fall into four categories:

Strictly Necessary:

These cookies are necessary for the operation of our website. They do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but our website may not work properly without these cookies.

Analytical /Performance-Related:

These cookies collect information in an anonymous manner about how visitors use our website and how our website performs. These cookies allow us to recognize and count the number of visitors and their journey around the site. They also help us understand which pages are the most popular and where visitors spend most of their time which enable us to create content relevant to our audience.


These cookies enable the website to provide enhanced functionality and personalisation, such as remembering choices you make or information you provide, your regional location, your login information, or the pages you have viewed. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Advertising and Targeting:

These cookies record your visit to our website, the pages you have visited and the links you have followed. They allow The Galleries and our advertisers to deliver advertisements that are relevant to you and your interests. They may be used by us and our advertisers to build a profile of your interests and show you relevant advertisements on other sites. These cookies may track whether you clicked on an advertisement in order to limit the number of times you see a particular advertisement and help us understand the efficacy of our advertising campaigns. They do not directly store personal information, but uniquely identify your browser and device. If you do not allow these cookies, you will experience less targeted advertising.

At times, some of our advertisers and their ad service providers set cookies when you click their advertising banners. While we use cookies in other parts of the Site (as discussed above), cookies received with banner ads are collected by those advertisers and their ad service providers. The advertiser’s privacy policy and/or that of its service provider will govern the use of this information and The Galleries is not responsible for the privacy practices of such advertiser or ad service provider.

Our website may also contain cookies that allow you to connect with social media networks such as Instagram and YouTube. By continuing to browse our site, you are agreeing to our use of cookies.

Cookies, Provider and Purpose


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Used by Google Analytics to moderate request rate.


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Collects data on the user’s visits to the website, such as which pages have been read.


Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

Our website may, from time to time, contain links to third party websites.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

Employee information

If you work for one of our customers, suppliers or business partners, the information we collect about you may include your contact information, details of your employment and our relationship with you.  This information may be collected directly from you or provided by your organisation.  We use this as necessary for our legitimate interests in managing our relationship with your organisation and to comply with our legal obligations.

Information collected at our premises

Visitor information. We collect information about visitors to our premises.  We may record information on your visit, including the date and time, who you are visiting, your name, employer, contact details and vehicle registration number.  If you have an accident at our premises, this may include an account of your accident.

CCTV. We may operate CCTV at our premises which may record you and your activities.  We display notices to make it clear what areas are subject to surveillance.  We only release footage following a warrant or formal request from law enforcement, or as necessary in relation to disputes or requests from insurers.

The information is to ensure site security and visitor safety as well as administering parking.

Job applicants

We collect and hold information provided to us by direct job applications or from recruitment agencies and use this in evaluating candidates, recording our recruitment activities, to enter into an employment contract and to enable us to perform our employment law obligations and rights.  For successful applicants, information will be used in accordance with our internal privacy notice which will be provided.

If you are listed as a referee by a job applicant or an emergency contact by someone who works for us, we will hold your name, contact details and details of your relationship with that worker.  We will use this only to contact you to carry out our obligations under employment law.

Legal claims

If we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims.  We may also need to share this information with our insurers or legal advisers.

Information we receive from third parties

We work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) who may provide us with information about you, to be used as set out in this notice.

Special categories of data

We may collect and use the following “special categories” of more sensitive personal information in the following situations:

Information about your health, including medical records (in relation to insurance claims for the legitimate interest of managing the property  and as necessary to establish, exercise or defend legal claims).


We will only use your personal information when the law allows us to do so.  Although in limited circumstances we may use your information because you have specifically consented to it, we generally rely on the following legal bases to use your information:

  • For employment-related purposes
  • Where we need information to perform the contract we have entered into with you
  • Where we need to comply with a legal obligation
  • Where the processing is necessary for us to carry out activities for which it is in our legitimate interests (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests.

We will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


As well as any sharing listed above, we may also share your information with third parties, including third-party service providers (for example, those providing legal advice, IT services or payment processing).  Third parties are required to respect the security of your personal information and to treat it in accordance with the law.  We never sell your data to third parties.

We may share your personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.

All our third-party service providers are required to take appropriate security measures to protect your personal information.  Where third parties process your personal information on our behalf as ‘data processors’ they must do so only on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We may also need to share your personal information with a regulator or to otherwise comply with the law.


The period for which we will keep your personal information will depend on the purposes for which we are using your information.  The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.


Maintaining the security of information is very important and we have measures in place which are designed to prevent unauthorised access to your personal information, we have set out some of these below.

All data is hosted on our own secure servers or those of our third-party providers of specific services.  We have systems and protections in place to protect against unauthorised access and other external factors that could cause damage to your personal data.  There are strict access requirements in place and access is restricted to those personnel on a need to know basis.  Training is provided to our employees and workers who need access to personal information.

Hard copy documentation is stored in locked cabinets.


You have a number of rights in relation to your personal information.  The key rights are set out below:

Be informed about how we use your personal information

Obtain access to your personal information that we hold

Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate

Request that we erase your personal information where there is no good reason for us continuing to process it (for instance, we may need to continue using your personal data to comply with our legal obligations).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to us using your information on this basis and we do not have a compelling legitimate basis for doing so which overrides your rights, interests and freedoms (for instance, we may need it to defend a legal claim).

Request the restriction of processing of your personal information.  This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

In the event that you notify us that you withdraw consent to the collection, processing and transfer of your personal information for a specific purpose (if we are relying on your consent rather than one of the other bases set out in section 3).  We will no longer process your information for the purpose(s) you originally agreed to once we have received your notification unless we have another legitimate interest in doing so.

If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office ‘ICO’ (see section 8).

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, withdraw your consent to the processing of your personal information or request that we transfer a copy of your personal information to another party, please contact us at


 Contact details

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to or writing to Centre Management, The Galleries, 25 Union Gallery, Broadmead, Bristol, BS1 3XD.


If you have any complaints about the way we use your personal information please contact us at Centre Management, The Galleries, 25 Union Gallery, Broadmead, Bristol, BS1 3XD and we will try to resolve the issue.  If we cannot resolve any issue, you also have the right to complain to the Information Commissioners Office at


Any changes we make to our privacy notice in the future will be posted on this page.  Please check back frequently to see any updates or changes to our privacy notice.

Last updated: 28/06/2019